Terms of use and subscription

A. Publisher and scope

Romory is currently operated personally by its founder in France. Full legal identity: [À compléter : civil identity or future registered name]. Postal address: [À compléter : address]. Registration: [À compléter : number if applicable]. Contact: hello@romory.ai.

These terms govern the Romory online service and, once billing is operational, professional accommodation subscriptions. They do not govern bookings between guests and accommodation or recommended venues.

B. The Romory service

Romory lets accommodation providers publish a QR- or link-accessed guide with practical information, branding, curated places and host comments. Guests can express preferences, receive ranked host-approved recommendations, save favourites and submit feedback. Hosts can view the metrics the platform actually collects.

Romory does not guarantee a third party’s availability, hours, prices, accessibility, quality, booking or performance. Externally sourced or assisted drafts must be checked and approved by the host. A click is not treated as proof of a visit, booking or revenue.

Public guide URLs and QR codes may be forwarded. Hosts must not publish guest personal data, passwords or confidential information in a guide.

C. Accounts and security

Hosts must provide accurate information, secure credentials and restrict access to authorised team members. Suspected access must be reported promptly. Rights are property-scoped.

The service is intended for professionals acting in their accommodation activity. If a person contracts as a consumer, mandatory consumer protections prevail.

Romory may proportionately suspend access for security risk, unlawful use, service harm or — once billing exists — non-payment, with notice where circumstances permit.

D. Content and intellectual property

Hosts retain rights in supplied text, images, logos and other content, while granting Romory a non-exclusive worldwide licence, limited to what is needed to host, technically adapt, translate and display it for the service.

Hosts warrant that they have required permissions and are responsible for the legality, accuracy and updating of published information.

Romory software, design, marks and documentation remain protected; no rights transfer beyond authorised service use.

E. Personal data

The Privacy policy describes Romory’s own processing and processing for accommodation providers.

Where Romory processes guest data for a host, an Article 28 GDPR agreement must govern instructions, confidentiality, security, subprocessors, assistance, return and deletion. [À compléter : finalise and separately accept the DPA before production use involving identifiable guest data].

F. Plans and prices

Prices are in euros excluding VAT. Applicable VAT and taxes are added. Rental-property tiers depend on the managed portfolio; hotels are priced per room.

• The monthly rate is the same whatever the payment rhythm: at checkout, the customer chooses to pay the year upfront (12 × the monthly rate) or in monthly instalments.
• The intended rule for mid-period rental-count changes is immediate pro-rating, charging increases and crediting reductions. Billing must implement and disclose it before activation.
• Accepted hotel-specific terms prevail for scope, price and duration if inconsistent with these general terms.

G. Trial, payment and renewal

Billing is not connected yet: the app currently collects no card, creates no paid subscription, makes no charge and sends no end-of-trial reminder. The rules below describe the commercial model that will apply once billing is activated, after they are displayed to and accepted by the customer.

The intended model includes a free 14-day trial, with a card required at signup, no charge until 14 full days have elapsed, a reminder two days before expiry, and automatic conversion to the selected plan and billing frequency unless cancelled before that deadline. Price, taxes, first charge date and frequency must be summarised before confirmation.

Where the customer is legally entitled to withdraw, the 14-day withdrawal period runs during the free trial of the same duration. Once those 14 days have elapsed and the paid subscription has started, that withdrawal period is considered expired. This does not remove any other mandatory rights and does not prevent subscription cancellation under the terms below.

Payment provider, supported methods and authorisation timing: [À compléter : confirm before activation]. Failed payments and access effects: [À compléter : define before activation]. Invoices: [À compléter : define delivery and access].

H. Term, cancellation and account deletion

Any subscription may be cancelled at any time. Cancellation prevents renewal but does not end the period already paid for immediately: monthly subscriptions end at the close of the current monthly billing period, while annual subscriptions end at the close of the annual usage period already underway. Service access continues until that end date unless a justified suspension applies under these terms. The started period remains payable and is not refunded, subject to mandatory rights.

Cancelling during the free trial, before the 14-day period expires, prevents the subscription from starting and prevents the first charge. Once billing is active, cancellation will be available through ‘Manage subscription’. Until a payment provider is connected and no paid subscription can be created, requests may be sent to hello@romory.ai.

Hosts and guests with a Carnet can delete their account from their account area after explicitly confirming their email address. Deletion removes their access and personal account data. A host who remains the sole owner of a property must first transfer that role so shared property data is not deleted. A guest account that is also linked to a host account must be deleted from the host area.

Account deletion is separate from subscription cancellation: where a paid subscription exists, it must first be cancelled through the procedure above. Shared content and data required by other members or subject to a legal obligation may be retained, detached from the account or deleted in accordance with the Privacy Policy.

Content export or return arrangements at subscription end: [À compléter : finalise before billing is activated].

I. Availability and changes

Romory aims for reasonable availability but gives no quantified service level unless agreed in tailored terms. Maintenance, security, suppliers, networks or force majeure may cause interruption.

Romory may improve the interface and features without arbitrarily removing essential paid features. Material adverse changes to an ongoing subscription will be notified reasonably and handled under applicable law.

J. Liability

Each party is responsible for direct damage caused by proven breach. Romory is not responsible for third-party venues, their performance, or inaccurate or unlawful host-supplied content.

For professional customers, subject to liabilities that cannot be limited, any aggregate cap remains to be set: [À compléter : cap, exclusions and exceptions for legal review].

Nothing limits mandatory consumer rights or liability where exclusion is prohibited, including fraud, gross negligence or personal injury where applicable.

K. Acceptance and communications

Host account creation requires separate acceptance of the displayed terms and privacy-policy version. Romory records account ID, version, language, source and acceptance timestamp. This remains separate from marketing consent.

Account, security, service, trial and billing messages are operational communications and are not automatically marketing.

L. Law and disputes

French law governs these terms without removing mandatory protections available to consumers in their country of residence.

Parties should first seek an amicable solution via hello@romory.ai. Professional jurisdiction will only be designated consistently with applicable rules and tailored terms.

For consumers: [À compléter : name, address and website of the appointed consumer mediator after effective registration]. The EU online dispute-resolution platform closed on 20 July 2025 and is not presented as an active remedy.

M. Changes to these terms

The version and date appear at the top. Editorial changes may take effect on publication. Material changes affecting an ongoing service will be notified on a durable medium within reasonable time; renewed acceptance will be requested where law or the change requires it.