Demo · Illustrative data

This is the dashboard hotels use, filled with illustrative figures — not real customer data, market data or industry benchmarks.

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ROMORY IN ACTION

inside your guest experience

Overview

Guest Insights

What your guests are shown, what they choose and what it saves your team at Hôtel des Palmiers, Nice.

vs the previous period of the same lengthLast guest activity just now

At a glance

Your concierge, this period

Every figure below covers last 30 days. Hover any label to see exactly what it counts — the definitions are the live ones.

Demo · Illustrative data

Guide opens

312

+19%

193 guests behind those sessions · 79 known by name

Engagement rate

44%

+2%

84 of 193 guests took a meaningful action

Venue action rate

51%

+2%

84 of 166 guests shown recommendations acted on a place

Booking intent rate

20%

0%

39 guests clicked through · 62 clicks in total

Outcomes in last 30 days

  • Places kept

    114

    129 save taps recorded in the period

  • Carnets kept

    68

    Unique guests keeping at least one place

  • Directions requested

    46

    33 guests asked the way

  • Confirmed visits

    23

    Only counted when a guest confirms it

  • Front-desk time saved

    1004min

    Estimated · 251 qualifying actions × 4 minutes

Guest journey

From QR code to a decision

Four genuinely sequential stages. Saves, booking clicks, directions and confirmed visits can happen in any order, so they sit beside the journey rather than inside it.

  1. 1
    Opened their guide312

    Guide sessions started from your QR code or link

  2. 2
    Were shown recommendations166

    Unique guests who received a set of places

  3. 3
    Opened a place113

    Unique guests who read a full place page

  4. 4
    Took a meaningful action84

    Save, love, directions, outbound booking click or confirmed visit

Outcomes — these can happen independently, in any order

  • Saved a place

    68

    Unique guests who kept at least one place

  • Started a booking

    39

    Clicked through to a venue's own site

  • Asked directions

    33

    Unique guests who asked the way

  • Confirmed a visit

    23

    Told us they went

Known guest rate

41%

Known guests are counted separately: identification happens before the journey starts, so it is not a stage.

Guest demand

What your guests are actually after

One dimension at a time, so company, mood, setting, needs and cuisine never get mixed into one list.

The intent behind the ask

Unit: unique guests · Guests who acted on a place in this period · Last 30 days

  • Eat62%52 guests+21%
  • See31%26 guests+18%
  • Drink24%20 guests+18%
  • Coffee18%15 guests+15%
  • Activity12%10 guests+25%
  • Shop8%7 guests+17%

Curation performance

Venue performance

The places earning the most guest action in this period. Expand for the full sortable table.

  • Most acted on

    La Villa d’Este

    62 guest actions in this period

  • Rising

    Le Plongeoir

    49 actions, up from 42 last period

  • Needs a look

    Plage de la Réserve

    No reason written yet

Worth a look

Curation opportunities

Grouped by issue, so twenty places missing a note is one job — not twenty cards.

  • 3

    3 places without your reason

    Guests follow a recommendation far more often when they can read why you chose it.

  • 1

    1 place is still hidden

    Hidden places are never recommended, however good they are.

Across your properties

Portfolio comparison

Compared on conversion rates over the same period, so a smaller property is never unfairly flattened. This property is coral.

Illustrative portfolio benchmark

All three properties over the same period, compared on rates and on activity per 100 guide opens, so the smallest property is never flattened.

Engagement rate

Guests who took a meaningful action ÷ guests who opened a guide

  • Hôtel des Palmiers, Nice44%
  • Villa Marchand, Antibes34%
  • Le Petit Phare, Cannes52%
  • Illustrative portfolio benchmark (median)44%

Booking intent rate · secondary

Guests with an outbound booking click ÷ guests who opened a guide

  • Hôtel des Palmiers, Nice20%
  • Villa Marchand, Antibes13%
  • Le Petit Phare, Cannes26%
  • Illustrative portfolio benchmark (median)20%

Actions per 100 guide opens · secondary

Saves, directions, booking clicks and requests ÷ guide opens × 100

  • Hôtel des Palmiers, Nice80
  • Villa Marchand, Antibes61
  • Le Petit Phare, Cannes99
  • Illustrative portfolio benchmark (median)80

Setup health

Is your guide ready?

Configuration and content readiness only — guest numbers live above.

2 to look at

  • Guest link & QR code

    Live and shared at reception.

    Looks good

  • Check-in email address

    Receiving check-in emails by BCC.

    Looks good

  • Places published

    1 place is hidden from guests.

    Needs attention

  • Reasons written

    3 places still need your note.

    Needs attention

  • Property details

    Address, map and house info complete.

    Looks good

Ready to give your guests a guide that remembers them?

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